Batch 9
Chief Operating and Transformation Officer (COO) Programme
From Operational Leadership to Enterprise Transformation
- AI-Enabled C-Suite Curriculum
- IIML Faculty-Led Live Learning
- 3-Day Immersion at IIM Lucknow
- Cutting-edge Industry Expert Sessions
Enrolment Benefit - 2.5%
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About the IIM Lucknow Chief Operating and Transformation Officer (COO) Programme
The Chief Operating and Transformation Officer Programme equips leaders to move beyond operational excellence and transform how the enterprise executes. It integrates strategy, operating-model redesign, AI-enabled operations, value creation, resilience, governance, and cross-functional transformation. The Programme positions business operations and business transformation as a strategic driver of enterprise performance, adaptability, and sustainable growth.
Learning Outcomes
Transformation Strategy
Formulate integrated operations and transformation strategies aligned with enterprise priorities.
Redesign Operating Models
Evaluate operating models for cross-functional execution, agility, scalability, and human–AI collaboration.
AI-Enabled Operations
Assess AI, automation, and digital initiatives for operational value, feasibility, and governance.
Navigate Enterprise Ecosystems
Analyse stakeholder, partner, platform, and ecosystem dynamics that shape enterprise execution.
Strategic Value Creation
Develop transformation business cases and approaches to capital allocation, benefits tracking, and value realisation.
Foresight and Decision Intelligence
Apply analytics, process intelligence, and scenario planning to operations-related decisions.
Operational Resilience
Examine strategies for resilience, continuity, responsiveness, and sustainability across operations.
Responsible Governance
Evaluate governance, risk, accountability, and performance mechanisms for enterprise transformation.
Mobilise Change
Apply change-leadership and executive-communication principles to stakeholder alignment, workforce transition, and boardroom engagement.
Programme Highlights
Live Learning with IIM Lucknow Faculty
IIM Lucknow Executive Certificate
Eligibility for IIM Lucknow Executive Alumni Status
3-Day Immersion at the IIM Lucknow Campus
Practitioner Insights from Senior Industry Leaders
Faculty-Guided Capstone Project
Case-Based Learning for Executive Decision-Making
Networking with Senior Leaders and CXO Peers
Note:
-*The primary mode of learning for this programme is via live online sessions with faculty members. The session recordings may be made available on the LMS portal in a non-downloadable format for a limited period subject to the condition of faculty discretion regarding the allowance of recordings of their classes.
- Accommodation for participants would be provided on a single occupancy basis at the IIML campus or a hotel close to the campus, subject to the availability of accommodation at IIML campus. IIM Lucknow would arrange travel to and from the hotel and the campus.
Who Can Benefit from the IIM Lucknow COO Programme
The Chief Operating and Transformation Officer (COO) Programme is best suited for:
Senior leaders seeking to expand from functional operations into enterprise-wide transformation and execution leadership.
Current and emerging operations leaders looking to strengthen capabilities across strategy, AI-enabled operations, value creation, resilience, and change leadership.
Eligibilty:
Any Graduate (10+2+3) / Diploma holder (10+2+3) / Postgraduate with a minimumof 10 years of work experience as on the Programme Start Date i.e., December 30, 2025.
The candidate should have a minimum of 50% marks in their Graduation / Diploma/ Postgraduate.
The candidate should be currently working while filling out the application. IIML will do screening and selection based on profile.
Meet the Faculty
Dr. Suresh K. Jakhar
Professor, Operations Management
Dr Suresh K Jakhar is currently holding the responsibility of Chairman, OM Area. At IIM Lucknow, he is teaching programmes such as Revenue Management and Dynamic Pricing, Game...
Prof. Dhirendra Mani Shukla
Associate Professor, Strategic Management
Before joining IIM Lucknow, he was a faculty at IIM Udaipur. His research interests include strategic alliances, social entrepreneurship, and innovation. His work has been con...
Note:
Programme Directors might change due to unavoidable circumstances, and revised details will be shared closer to the programme start date.
Industry Expert sessions could be scheduled in a different time zone, depending on speaker availability.
Recordings from live sessions will be available to the participants till two weeks (approx. 14 days) after the live session is conducted, only at the discretion of the Programme Directors/ Faculty. All faculty may not permit it.
Chief Operating and Transformation Officer (COO) Programme Modules
Module 1: Operations Strategy, Operating Models and Enterprise Execution with AI-Enabled Value Creation
Operations strategy linked to enterprise strategy
Operating model design, make-buy-partner choices and platform/ecosystem models
Service and business operations design with human-AI workflow implications
Execution governance, cross-functional alignment and transformation cadence
Technology/AI investment prioritization from a COO lens
Module 2: Finance, Value Creation and Transformation Economics
Cost and productivity architecture for operations transformation
Value capture, benefits tracking and transformation business cases
Capital allocation for operating and digital investments
Working-capital discipline and operations-led value creation
Module 3: Digital, AI and Automation for Operations Transformation
AI-enabled operations and intelligent automation
Agentic AI in operations: autonomous workflows, human-in-the-loop and exception handling
Digital twins, IoT and process intelligence
AI Use-case prioritization, feasibility and value capture
Operating model implications and AI governance in operations
Module 4: Supply Networks, Service Operations, Resilience and Sustainability
Supply networks and ecosystem orchestration;
Service operations, Efficiency vs Responsiveness Trade-offs, Supply Chain Drivers, Inventory Management
Operating resilience; Scenario planning
Sustainability and green operations; continuity planning; Network redesign under volatility
Module 5: Data, Analytics and Decision Intelligence for AI-Ready Operations
Performance metrics; descriptive, predictive, and prescriptive analytics;
Pricing and revenue decisions from an operations lens;
Process mining; control towers; scenario-based decisioning;
Data governance and operating dashboard
Module 6: Game Theory for Strategic Thinking in Platform, Ecosystem and AI Competition
Game theory and strategic situations
Mechanism design, best response strategy and strategic investment
Platform competition, ecosystem incentives and partner behavior
Auctions, winner's curse and procurement/marketplace decisions
AI-era coordination challenges: data sharing, vendor lock-in and ecosystem trust
Module 7: C-Suite Leadership, Change and Stakeholder Alignment in AI-Enabled Transformation
Executive presence and influence
Stakeholder alignment for cross-functional transformation
Leading teams through operating model and AI adoption change
Workforce readiness for automation
Module 8: Strategy, Transformation and Governance for the COTO with AI Accountability
Transformation strategy and CEO-COO-COTO execution alignment
Enterprise governance, risk and performance management
AI governance in operations: ownership and controls
Module 9: Executive Communication, Crisis Leadership and Boardroom Influence
Boardroom communication and strategic storytelling
Crisis leadership, negotiation and CEO/CXO alignment
Explaining AI-enabled operating change in business language
Stakeholder communication during transformation and disruption
Note:
The in-campus modules are subject to the conditions/ unavoidable circumstances that prevail at the given point in time. In case the current situation maintains the status quo, suitable alternatives to replace the in-campus modules will be made available via live online sessions.
Modules/ topics are indicative only, and the suggested time and sequence may be dropped/ modified/ adapted to fit the participant profile & programme hours.
*The primary mode of learning for this programme is via live online sessions with faculty members. The session recordings may be made available on the LMS portal in a non-downloadable format for a limited period subject to the condition of faculty discretion regarding the allowance of recordings of their classes..
The programme curriculum includes individual assignments, simulations, group projects & presentations to apply and demonstrate classroom learnings.
Capstone Project
The capstone project will be industry-specific and will explore contemporary business issues. The topics will investigate the scope, impact, and limitations of incorporating new technological advancements such as artificial intelligence into operations and transformation practices. The project is an exercise that seeks to answer pressing questions and address areas of curiosity identified by participants.
Note: -The in-campus modules are subject to the conditions/ unavoidable circumstances that prevail at the given point in time. In case the current situation maintains the status quo, suitable alternatives to replace the in-campus modules will be made available via live online sessions. - Modules/ topics are indicative only, and the suggested time and sequence may be dropped/ modified/ adapted to fit the participant profile & programme hours. - The programme curriculum includes individual assignments, group projects & presentations to apply and demonstrate classroom learnings.
The IIM Lucknow Advantage
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Programme Certification by IIM Lucknow
Upon successful completion of the programme, with a minimum 75% attendance and satisfactory academic performance, participants will be awarded a certificate of completion and will be eligible to receive IIM Lucknow’s Executive Alumni Status (optional).
The cumulative overall percentage of marks should be 50% and above. Those participants who do not meet these criteria will receive a certificate of participation from IIM Lucknow. No certificate shall be awarded if the attendance is less than 40%.
We encourage you to attend all the live sessions and make the best out of these interactive learning experiences. Post-session video recordings will be made available, at the discretion of faculty member.
Note:
The certificate shown above is for illustrative purposes only and may not be an exact prototype of the actual certificate.
IIM Lucknow reserves the right to change the certificate and specifications without notice.
Emeritus or the institute does not guarantee availability of any session recordings.
Past Participants Testimonials
Past Participant Profiles
Work Experience
Top Industries
Banking & Finance
Healthcare
IT Services
Manufacturing
Others*
*Others includes Consultancy, FMCG, Infrastructure, Retail, and Telecommunications, amongst others.
Top Functions
General Management
Marketing & Sales
Operations
Technology Management
Finance
..amongst others.
IIM Lucknow Executive Alumni Benefits
Upon completion of the programme, participants will need to register with a one-time registration fee of INR 10,000 + GST to receive the prestigious IIM Lucknow Executive Alumni Status (optional).
The benefits include:
Executive Alumni Status of the Indian Institute of Management Lucknow
Receipt of all IIM Lucknow programme brochures and newsletters along with details of souvenirs available with MDP Office
Lifelong access to a network of distinguished IIM Lucknow Executive Alumni
Access to the IIM Lucknow Campus Library (on-site access)
10% discount in fee for any additional programme (Open programme, Online) at IIM Lucknow (Lucknow and Noida campus)
10% group discount on the fee for reference of participants (minimum group of five)
Note: The Executive Alumni benefits are subject to the discretion of IIM Lucknow.
Frequently Asked Questions
What is the eligibility/background required for IIM Lucknow COO course?
The IIM Lucknow Chief Operating and Transformation Officer (COO) Programme, a premier COO certification programme, is designed for Graduates (10+2+3)/ Diploma Holders (10+2+3)/ Post Graduates with a minimum 10 years of work experience as on the programme start date. Candidate should have scored minimum 50% of marks in Graduation/ Diploma/ Post Graduation and should be currently working.
Who should apply for the IIM Lucknow COO Programme?
This COO course is best suited for senior professionals and business leaders who wish to advance their strategic and functional knowledge in operational excellence and transition to a COO role. It is also designed for new and evolving COOs looking to drive greater business efficiency and impact with contemporary, best-in-class experiential understanding of both digital and engineering operations.
What is the course curriculum of Chief Operating and Transformation Officer (COO) Programme?
The curriculum of the Chief Operating and Transformation Officer (COO) Programme by IIM Lucknow covers essential topics such as engineering and IT/ digital operations management, digital transformation, change management, and design thinking for operational innovation, amongst other cutting-edge modules. It includes live online sessions, real-world case studies, a 3-day campus immersion, and sessions by industry experts, providing comprehensive training to enhance your operational leadership skills.
Is the IIM Lucknow COO programme live or recorded?
This programme includes live online sessions conducted by IIM Lucknow faculty, providing interactive and engaging learning experiences. Additionally, there’ll be three-day campus immersion in which the participants will get a chance to interact with like-minded peers and CXOs.
What is the course fee for IIML COO programme?
The total fee for the IIM Lucknow Chief Operating Officer Programme is INR 5,95,000 + GST.
Are there any installment or finance options available?
Yes, flexible payment options are available, including installment plans to help manage the fee payment for this IIML COO Certification programme. Detailed information about these options can be obtained from the programme advisors.
What is the role of a COO?
The role of Chief Operating Officer has evolved into being a major strategic partner accountable for leading the operational transformation initiatives to achieve greater customer centricity amidst accelerated changes in demand, technology, and data. To position a business for greater profitability, a trailblazing COO must recalibrate strategic priorities, embrace new ways, and focus on cost control and efficiency
Why this programme is one of the best coo programmes online?
This IIM COO programme stands out due to its comprehensive curriculum that equips new and aspiring COOs with operational and leadership skills. It is taught by renowned IIM Lucknow faculty and industry experts, offering both theoretical and practical insights. The inclusion of a 3-days campus immersion further enhances the learning experience.
Do all participants get certificate of completion?
Upon successful completion of the programme, with a minimum 75% attendance and satisfactory academic performance, participants will be awarded a certificate of completion and will be eligible to receive IIM Lucknow’s Executive Alumni Status (optional). The cumulative overall percentage of marks should be 50% and above. Those participants who do not meet these criteria will receive a certificate of participation from IIM Lucknow. No certificate shall be awarded if the attendance is less than 40%. We encourage you to attend all the live sessions and make the best out of these interactive learning experiences.
Are there any networking opportunities in this COO course?
The IIML COO programme includes a 3-day campus immersion wherein participants can collaborate and network with like-minded peers and CXOs. The programme's delivery is live online during which the participants can interact with peers from their cohorts.
Do participants get Alumni status after completion?
Upon completion of the programme, participants will need to register with a one-time registration fee of INR 10,000 + GST to receive the prestigious IIM Lucknow Executive Alumni Status (optional).
Early registrations are encouraged. Seats fill up quickly!
Flexible payment options available.
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