Batch 8
Chief Operating and Transformation Officer (COO) Programme
Lead Operational Excellence to Build Business Efficiency
- Live online lectures with top IIM Lucknow faculty along with a capstone project and case studies
- Network & collaborate with like-minded CXOs during the 3-day campus immersion
- Lifelong access to a network of distinguished IIM Lucknow Executive Alumni
- Industry-recognised certification from one of India's top B-schools
The programme learning will pause for holidays during Christmas & New Year (24 Dec 2025 – 1 Jan 2026)
Round Application Deadline
Upcoming Application Deadline: Invalid liquid data
About the IIM Lucknow Chief Operating and Transformation Officer (COO) Programme
Businesses across geographies and industries realise the need to continuously adapt, evolve, and transform their operations to drive resilience for disruption and business growth. In this context, the role of the Chief Operating and Transformation Officer (COO) Programme has thus evolved into being a major strategic partner accountable for leading the operational transformation initiatives to achieve greater customer centricity amidst accelerated changes in demand, technology, and data. To position a business for greater profitability, a trailblazing COO must recalibrate strategic priorities, embrace new ways, and focus on cost control and efficiency.
With the Chief Operating and Transformation Officer (COO) Programme from IIM Lucknow, become a leader who confidently achieves operational efficiency by navigating through complex organisational challenges, driving innovation, optimising resources, and fostering collaboration across teams. This 10-month programme offers immersive live online learning and will help participants to gain expertise in modern concepts such as engineering and IT/ digital operations management, digital transformation, change management, and design thinking for operational innovation, amongst other cutting-edge modules designed to help you become a more collaborative and successful leader.
Learning Outcomes
Work beyond functional optimisation and strengthen cross-disciplinary and cross-functional integration for operational excellence.
Drive and sustain competitive advantage by accelerating the adoption of AI, automation, and digital technologies in operations.
Enhance strategic decision-making and leadership capabilities to drive value-chain innovation and bottom-line results.
Apply principles of agile execution and design thinking to build operational strategies of scale, speed, and resilience.
Strengthen business analytics and financial acumen to move the operations function from a cost center to a business driver.
Lead change and crisis management while enabling flexibility and resilience across the organisation.
Build strong knowledge of digital operations, AI-enabled operations, service operations, and supply network management.
Steer the operations function from a cost center towards a business driver.
Programme Highlights
Live Online Lectures with top IIM Lucknow Faculty
IIM Lucknow Executive Alumni Status
3-day immersion at the IIM Lucknow Campus
Practitioners’ Insights from top industry leaders
Capstone Project guided by IIM Lucknow Faculty
Networking Opportunities with CXO Peers
Unique modules on operations strategy, strategic leadership and supply chain
Note:
The programme highlights presented above are approximate, and subject to change depending on the availability and expertise of the teaching faculty, as well as the program's desired outcomes.
*The primary mode of learning for this programme is via live online sessions with faculty members. Post session video recordings will be made available, at the discretion of faculty members.
Who Can Benefit from the IIM Lucknow COO Programme
The Chief Operating and Transformation Officer (COO) Programme is best suited for:
Senior professionals and Business Leaders who wish to advance their strategic and functional knowledge in operational excellence and transition to a COO role.
New and evolving COOs looking to drive greater business efficiency and impact with contemporary, best-in-class experiential understanding of both digital and engineering operations.
Eligibilty:
Any Graduate (10+2+3) / Diploma holder (10+2+3) / Postgraduate with a minimumof 10 years of work experience as on the Programme Start Date i.e., December 30, 2025.
The candidate should have a minimum of 50% marks in their Graduation / Diploma/ Postgraduate.
The candidate should be currently working while filling out the application. IIML will do screening and selection based on profile.
Meet the Faculty
Dr. Suresh K. Jakhar
Professor, Operations Management
Dr Suresh K Jakhar is currently holding the responsibility of Chairman, OM Area. At IIM Lucknow, he is teaching programmes such as Revenue Management and Dynamic Pricing, Game...
Prof. Dhirendra Mani Shukla
Associate Professor, Strategic Management
Before joining IIM Lucknow, he was a faculty at IIM Udaipur. His research interests include strategic alliances, social entrepreneurship, and innovation. His work has been con...
Note:
Programme Directors might change due to unavoidable circumstances, and revised details will be shared closer to the programme start date.
Industry Expert sessions could be scheduled in a different time zone, depending on speaker availability.
Recordings from live sessions will be available to the participants till two weeks (approx. 14 days) after the live session is conducted, only at the discretion of the Programme Directors/ Faculty. All faculty may not permit it.
Chief Operating and Transformation Officer (COO) Programme Modules
Module 1: Operations Strategy, Operating Models and Enterprise Execution
Operations strategy linked to enterprise strategy
Operating model design
Make-Buy-Partner Choices
Platform And Ecosystem Operating Models;
Service And Business Operations Design
Execution Governance and Cross-Functional Alignment
Module 2: Finance, Value Creation and Transformation Economics
Cost And Productivity Architecture
Value Capture
Transformation Business Cases
Capital Allocation for Operating and Digital Investments
Working-Capital Discipline
Corporate Restructuring and Value Creation from an Operations Lens
Module 3: C-Suite Leadership, Change and Stakeholder Alignmen
Executive Presence
Stakeholder Alignment
Leading Cross-Functional Transformation
Motivating Teams Through Change
Influence Without Authority
Conflict Navigation in Transformation Settings
Talent Mobilization
Module 4: Strategy, Transformation and Governance for the COTO
Transformation strategy
CEO-COO-COTO Enterprise Execution Alignment
Governance and Risk
M&A And Integration from an Operations Lens
Sustainability Trade-Offs
Transformation Office and Performance Governance
Module 5: Executive Communication, Crisis Leadership and Boardroom Influence
Boardroom Communication
Strategic Storytelling
Crisis Leadership
Negotiation In High-Stakes Settings
CEO/CXO Alignment
Stakeholder Communication During Transformation and Disruption
Module 6: Digital, AI and Automation for Operations Transformation
AI-Enabled Operations
Intelligent Automation
Digital Transformation of Operations
IoT And Digital Twins
Operating-Model Implications Of AI
Use-Case Prioritization
AI Governance in Operations
Module 7: Supply Networks, Service Operations, Resilience and Sustainability
Supply Networks and Ecosystem Orchestration
Service Operations
Efficiency Vs Responsiveness Trade-Offs
Supply Chain Drivers
Inventory Management
Operating Resilience
Scenario Planning
Sustainability And Green Operations
Continuity Planning
Network Redesign Under Volatility
Module 8: Data, Analytics and Decision Intelligence for Operations
Performance Metrics
Descriptive, Predictive, And Prescriptive Analytics
Pricing And Revenue Decisions from An Operations Lens
Process Mining
Control Towers
Scenario-Based Decisioning
Data Governance And Operating Dashboards
Module 9: Game Theory for Strategic Thinking
Game Theory And Strategic Situations
Understanding The Mechanism Design
Best Response Strategy & Strategic Investment
Mechanism Design: Voting Systems
Tragedy Of Commons
Auctions And The Winner's Curse
Note:
The in-campus modules are subject to the conditions/ unavoidable circumstances that prevail at the given point in time. In case the current situation maintains the status quo, suitable alternatives to replace the in-campus modules will be made available via live online sessions.
Modules/ topics are indicative only, and the suggested time and sequence may be dropped/ modified/ adapted to fit the participant profile & programme hours.
*The primary mode of learning for this programme is via live online sessions with faculty members. The session recordings may be made available on the LMS portal in a non-downloadable format for a limited period subject to the condition of faculty discretion regarding the allowance of recordings of their classes..
The programme curriculum includes individual assignments, simulations, group projects & presentations to apply and demonstrate classroom learnings.
Capstone Project
The capstone project will be industry-specific and will explore contemporary business world issues. The topics will investigate the scope, impact and limitations of incorporating new technological advancements such as blockchains, 3D printing and artificial intelligence in conventional operational practices. The project is primarily an exercise that seeks to answer some of the pressing questions/ address curiosity from participants.
The IIM Lucknow Advantage
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Programme Certification by IIM Lucknow
Upon successful completion of the programme, with a minimum 75% attendance and satisfactory academic performance, participants will be awarded a certificate of completion and will be eligible to receive IIM Lucknow’s Executive Alumni Status (optional).
The cumulative overall percentage of marks should be 50% and above. Those participants who do not meet these criteria will receive a certificate of participation from IIM Lucknow. No certificate shall be awarded if the attendance is less than 40%.
We encourage you to attend all the live sessions and make the best out of these interactive learning experiences. Post-session video recordings will be made available, at the discretion of faculty member.
Note:
The certificate shown above is for illustrative purposes only and may not be an exact prototype of the actual certificate.
IIM Lucknow reserves the right to change the certificate and specifications without notice.
Emeritus or the institute does not guarantee availability of any session recordings.
Past Participants Testimonials
Past Participant Profiles
Work Experience
Top Industries
Banking & Finance
Healthcare
IT Services
Manufacturing
Others*
*Others includes Consultancy, FMCG, Infrastructure, Retail, and Telecommunications, amongst others.
Top Functions
General Management
Marketing & Sales
Operations
Technology Management
Finance
..amongst others.
IIM Lucknow Executive Alumni Benefits
Upon completion of the programme, participants will need to register with a one-time registration fee of INR 10,000 + GST to receive the prestigious IIM Lucknow Executive Alumni Status (optional).
The benefits include:
Executive Alumni Status of the Indian Institute of Management Lucknow
Receipt of all IIM Lucknow programme brochures and newsletters along with details of souvenirs available with MDP Office
Lifelong access to a network of distinguished IIM Lucknow Executive Alumni
Access to the IIM Lucknow Campus Library (on-site access)
10% discount in fee for any additional programme (Open programme, Online) at IIM Lucknow (Lucknow and Noida campus)
10% group discount on the fee for reference of participants (minimum group of five)
Note: The Executive Alumni benefits are subject to the discretion of IIM Lucknow.
Pay Later - Finance Options
Programme Fee | Maximum Loan Amount Available | Tenure (months) | EMI |
|---|---|---|---|
INR 5,95,000 + GST | INR 6,66,995 | 48 | INR 20,345 |
Note:
The above EMI's are indicative. The EMI's offered by each of the loan providers might vary from the above figures, depending upon tenure and loan amount to be disbursed.
Other EMI tenures available (Months):
Propelld: 6/12/18/24/30/36/42/48
Frequently Asked Questions
What is the eligibility/background required for IIM Lucknow COO course?
The IIM Lucknow Chief Operating and Transformation Officer (COO) Programme, a premier COO certification programme, is designed for Graduates (10+2+3)/ Diploma Holders (10+2+3)/ Post Graduates with a minimum 10 years of work experience as on the programme start date. Candidate should have scored minimum 50% of marks in Graduation/ Diploma/ Post Graduation and should be currently working.
Who should apply for the IIM Lucknow COO Programme?
This COO course is best suited for senior professionals and business leaders who wish to advance their strategic and functional knowledge in operational excellence and transition to a COO role. It is also designed for new and evolving COOs looking to drive greater business efficiency and impact with contemporary, best-in-class experiential understanding of both digital and engineering operations.
What is the course curriculum of Chief Operating and Transformation Officer (COO) Programme?
The curriculum of the Chief Operating and Transformation Officer (COO) Programme by IIM Lucknow covers essential topics such as engineering and IT/ digital operations management, digital transformation, change management, and design thinking for operational innovation, amongst other cutting-edge modules. It includes live online sessions, real-world case studies, a 3-day campus immersion, and sessions by industry experts, providing comprehensive training to enhance your operational leadership skills.
Is the IIM Lucknow COO programme live or recorded?
This programme includes live online sessions conducted by IIM Lucknow faculty, providing interactive and engaging learning experiences. Additionally, there’ll be three-day campus immersion in which the participants will get a chance to interact with like-minded peers and CXOs.
What is the course fee for IIML COO programme?
The total fee for the IIM Lucknow Chief Operating Officer Programme is INR 5,95,000 + GST.
Are there any installment or finance options available?
Yes, flexible payment options are available, including installment plans to help manage the fee payment for this IIML COO Certification programme. Detailed information about these options can be obtained from the programme advisors.
What is the role of a COO?
The role of Chief Operating Officer has evolved into being a major strategic partner accountable for leading the operational transformation initiatives to achieve greater customer centricity amidst accelerated changes in demand, technology, and data. To position a business for greater profitability, a trailblazing COO must recalibrate strategic priorities, embrace new ways, and focus on cost control and efficiency
Why this programme is one of the best coo programmes online?
This IIM COO programme stands out due to its comprehensive curriculum that equips new and aspiring COOs with operational and leadership skills. It is taught by renowned IIM Lucknow faculty and industry experts, offering both theoretical and practical insights. The inclusion of a 3-days campus immersion further enhances the learning experience.
Do all participants get certificate of completion?
Upon successful completion of the programme, with a minimum 75% attendance and satisfactory academic performance, participants will be awarded a certificate of completion and will be eligible to receive IIM Lucknow’s Executive Alumni Status (optional). The cumulative overall percentage of marks should be 50% and above. Those participants who do not meet these criteria will receive a certificate of participation from IIM Lucknow. No certificate shall be awarded if the attendance is less than 40%. We encourage you to attend all the live sessions and make the best out of these interactive learning experiences.
Are there any networking opportunities in this COO course?
The IIML COO programme includes a 3-day campus immersion wherein participants can collaborate and network with like-minded peers and CXOs. The programme's delivery is live online during which the participants can interact with peers from their cohorts.
Do participants get Alumni status after completion?
Upon completion of the programme, participants will need to register with a one-time registration fee of INR 10,000 + GST to receive the prestigious IIM Lucknow Executive Alumni Status (optional).
Early registrations are encouraged. Seats fill up quickly!
Flexible payment options available.
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